BSB20115 Certificate II in Business


Certificate II in Business

This qualification is an ideal choice for professionals who conduct a range of mainly routine tasks using limited practical skills and fundamental operational knowledge. These individuals typically work in a defined context, under direct supervision.


The BSB20115 Certificate II in Business qualification is an entry level qualification ideal for anyone working in an admin role in any business or workplace.

It is a great choice and suits individuals in a variety of administrative positions who perform a range of mainly routine tasks, using practical skills and fundamental operational knowledge in a defined workplace admin role. Individuals in these roles generally work under direct supervision.

Possible job titles relevant to this qualification include: administration assistant, clerical worker, receptionist, data entry operator, business admin, admin officer and office junior. Please note that job roles and titles vary across different industry sectors.

Students complete 12 units of competency, one of which is mandatory with the other 11 units being elective. This training course aims to enhance employability by building a varied range of useful office and business skills including but not limited to: communication, technology, office tasks, teamwork and self-management.


Note: This qualification has been superseded and is subject to an extended transition period. All training, assessment and issuance must end by 19 April 2022. This qualification is superseded by the  BSB20120 Certificate II in Workplace Skills



There are no prerequisites for this course.

Units of competency:

Whilst students have a choice in the units they complete for their qualification, the following is a typical group of units selected by industry:

  • BSBCUS201 Deliver a service to customers

  • BSBCMM201 Communicate in the workplace

  • BSBWOR202 Organise and complete daily work activities

  • BSBINM201 Process and maintain workplace information

  • BSBWOR204 Use business technology

  • BSBITU111 Operate a personal digital device

  • BSBITU211 Produce digital text documents

  • BSBITU212 Create and use spreadsheets

  • BSBWOR201 Manage personal stress in the workplace

  • BSBWOR203 Work effectively with others

  • BSBIND201 Work effectively in a business environment

  • BSBWHS201 Contribute to health and safety of self and others


Self-paced learning:

You receive hard/soft copy learner guides and assessments to complete. It is your responsibility to return the completed assessments to Trainwest.


All training is conducted online, through Trainwest’s eLearning portal. Assessments are submitted directly through the eLearning portal. Hard copy learner guides can be purchased for an additional cost. As a self-directed student, you receive ongoing remote support from Trainwest trainers. This may be in the form of telephone, email or digital communication tools such as Skype, Teams, or GoToMeetings. Face-to-Face training can be arranged at an additional fee.

Workplace Traineeship: 

Training is delivered fully or partially in the workplace and depending on the qualification can take between six months to two years to complete. Trainwest undertakes monthly visits to the workplace as part of training process for all trainees.

Trainwest will work with you to deliver the training in an environment which promotes active learning with minimal impact to you as an employer to ensure its business as usual.


  • $2000 Classroom or Face-to-face training
  • $1500 Self-paced learning
  • $1200 eLearning
  • Jobs & Skills WA Subsidised Training –
    Please note – The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.

    • $1056.25 (non-concession)
    • $315.25 (concession)

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Interest free payment plans

Trainwest has interest free payment plans available for this qualification. For terms and conditions refer to Trainwest Student Information Handbook or contact us.


Course Dates

Course dates are subject to change.

Trainwest will provide you with the skills, knowledge and practices to get the job done.

You can get in touch with us on our contact form, by email, or by phone on 1300 938 411. The Trainwest team are always here to discuss your training requirements in Perth, regional WA or throughout Australia.

COVID-19 Announcement

The Trainwest Office will be open from Monday 8th February following strict guidelines as directed from the WA Department of Health in relation to COVID19 for infection prevention.