The BSB20115 Certificate II in Business qualification is an entry level qualification ideal for anyone working in an admin role in any business or workplace.
It is a great choice and suits individuals in a variety of administrative positions who perform a range of mainly routine tasks, using practical skills and fundamental operational knowledge in a defined workplace admin role. Individuals in these roles generally work under direct supervision.
Possible job titles relevant to this qualification include: administration assistant, clerical worker, receptionist, data entry operator, business admin, admin officer and office junior. Please note that job roles and titles vary across different industry sectors.
Students complete 12 units of competency, one of which is mandatory with the other 11 units being elective. This training course aims to enhance employability by building a varied range of useful office and business skills including but not limited to: communication, technology, office tasks, teamwork and self-management.
Note: This qualification has been superseded and is subject to an extended transition period. All training, assessment and issuance must end by 19 April 2022. This qualification is superseded by the BSB20120 Certificate II in Workplace Skills
There are no prerequisites for this course.
Units of competency:
Whilst students have a choice in the units they complete for their qualification, the following is a typical group of units selected by industry:
BSBCUS201 Deliver a service to customers
BSBCMM201 Communicate in the workplace
BSBWOR202 Organise and complete daily work activities
BSBINM201 Process and maintain workplace information
BSBWOR204 Use business technology
BSBITU111 Operate a personal digital device
BSBITU211 Produce digital text documents
BSBITU212 Create and use spreadsheets
BSBWOR201 Manage personal stress in the workplace
BSBWOR203 Work effectively with others
BSBIND201 Work effectively in a business environment
BSBWHS201 Contribute to health and safety of self and others
You receive hard/soft copy learner guides and assessments to complete. It is your responsibility to return the completed assessments to Trainwest.
All training is conducted online, through Trainwest’s eLearning portal. Assessments are submitted directly through the eLearning portal. Hard copy learner guides can be purchased for an additional cost. As a self-directed student, you receive ongoing remote support from Trainwest trainers. This may be in the form of telephone, email or digital communication tools such as Skype, Teams, or GoToMeetings. Face-to-Face training can be arranged at an additional fee.
Training is delivered fully or partially in the workplace and depending on the qualification can take between six months to two years to complete. Trainwest undertakes monthly visits to the workplace as part of training process for all trainees.
Trainwest will work with you to deliver the training in an environment which promotes active learning with minimal impact to you as an employer to ensure its business as usual.
Course dates are subject to change.
You can get in touch with us on our contact form, by email, or by phone on 1300 938 411. The Trainwest team are always here to discuss your training requirements in Perth, regional WA or throughout Australia.
The Trainwest Office will be open from Monday 8th February following strict guidelines as directed from the WA Department of Health in relation to COVID19 for infection prevention.