BSB20120 Certificate II in Workplace Skills


Certificate II in Workplace Skills

This qualification is an ideal choice for professionals who conduct a range of mainly routine tasks using limited practical skills and fundamental operational knowledge. These individuals typically work in a defined context, under direct supervision.


The BSB20120 Certificate II in Workplace Skills qualification is an entry level qualification ideal for anyone working in an entry-level Business Services job role. The course reflects the role of individuals who have not yet entered the workforce and are developing the necessary skills in preparation for work. Individuals in these roles generally work under direct supervision.

Students complete ten units of competency, five of which is mandatory with the other five units being elective. This training course aims to enhance employability by building a varied range of useful office and business skills including but not limited to communication, technology, office tasks, teamwork and self-management.



There are no prerequisites for this course.

Units of competency:

There are ten units of competency to be completed to achieve this qualification:

  • BSBOPS201 Work effectively in a business environment

  • BSBOPS203 Deliver a service to customers

  • BSBPEF202 Plan and apply time management

  • BSBCMM211 Apply communication skills

  • BSBTEC201 Use business software applications

  • BSBTEC202 Use digital technologies to communicate in a work environment

  • BSBWHS211 Contribute to health and safety of self and others

  • BSBSUS211 Participate in sustainable work practices

  • BSBPEF201 Support personal wellbeing in the workplace

  • BSBPEF101 Plan and prepare for work readiness



All training is conducted online, through the Trainwest eLearning portal. Assessments are submitted directly through the eLearning portal. Hard copy learner guides can be purchased for an additional cost. As a self-directed student, you receive ongoing remote support from Trainwest trainers. This may be in the form of telephone, email or digital communication tools such as Skype, Teams, or GoToMeetings. Face-to-Face training can be arranged at an additional fee.



  • $2000 eLearning

Interest free payment plans

Trainwest has interest free payment plans available for this qualification. For terms and conditions refer to Trainwest Student Information Handbook or contact us.


Course Dates

Course dates are subject to change.

Trainwest will provide you with the skills, knowledge and practices to get the job done.

You can get in touch with us on our contact form, by email, or by phone on 1300 938 411. The Trainwest team are always here to discuss your training requirements in Perth, regional WA or throughout Australia.