The BSB20120 Certificate II in Workplace Skills qualification is an entry level qualification ideal for anyone working in an entry-level Business Services job role. The course reflects the role of individuals who have not yet entered the workforce and are developing the necessary skills in preparation for work. Individuals in these roles generally work under direct supervision.
Students complete ten units of competency, five of which is mandatory with the other five units being elective. This training course aims to enhance employability by building a varied range of useful office and business skills including but not limited to communication, technology, office tasks, teamwork and self-management.
There are no prerequisites for this course.
Units of competency:
There are ten units of competency to be completed to achieve this qualification:
BSBOPS201 Work effectively in a business environment
BSBOPS203 Deliver a service to customers
BSBPEF202 Plan and apply time management
BSBCMM211 Apply communication skills
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBWHS211 Contribute to health and safety of self and others
BSBSUS211 Participate in sustainable work practices
BSBPEF201 Support personal wellbeing in the workplace
BSBPEF101 Plan and prepare for work readiness
All training is conducted online, through the Trainwest eLearning portal. Assessments are submitted directly through the eLearning portal. Hard copy learner guides can be purchased for an additional cost. As a self-directed student, you receive ongoing remote support from Trainwest trainers. This may be in the form of telephone, email or digital communication tools such as Skype, Teams, or GoToMeetings. Face-to-Face training can be arranged at an additional fee.
Course dates are subject to change.
You can get in touch with us on our contact form, by email, or by phone on 1300 938 411. The Trainwest team are always here to discuss your training requirements in Perth, regional WA or throughout Australia.