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Business Management Courses

Business, Business Administration, Human Resources, Customer Engagement, New Small Business

Trainwest offers a range of business qualifications which are suitable for individuals looking to up-skill or for companies seeking professional development for their administration staff.

We deliver training via flexible eLearning which enables students to login and study whenever and wherever they prefer. All students receive ongoing support and mentoring throughout their learning journey.

BSB20115 Certificate II in Business

This qualification is an ideal choice for professionals who conduct a range of mainly routine tasks using limited practical skills and fundamental operational knowledge. These individuals typically work in a defined context, under direct supervision.

BSB30115 Certificate III in Business

This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.

BSB40215 Certificate IV in Business

This qualification reflects the role of individuals who work as senior administrators, project officers. In this role, individuals use high level / well-developed skills and have a broad knowledge base, research analyse and evaluate information from a variety of sources to apply solutions to a range of unpredictable problems.

BSB20215 Certificate II in Customer Engagement

The BSB20215 Certificate II in Customer Engagement qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service in call centre environments.

BSB30215 Certificate III in Customer Engagement

This qualification reflects the role of individuals working in a range of complex customer service roles, and more specifically in call centre environments.

BSB40315 Certificate IV in Customer Engagement

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

BSB30415 Certificate III in Business Administration

This qualification reflects the role of individuals in senior office administration positions. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.

BSB40515 Certificate IV in Business Administration

This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts.

BSB42618 Certificate IV in New Small Business

This qualification is suitable for those establishing a small business who use well developed skills and a broad knowledge base to solve a range of unpredictable problems, and analyse and evaluate information from a variety of sources.

BSB41015 Certificate IV in Human Resources

This qualification is suitable for individuals working in a range of human resources management positions. Job roles could include human resources assistants, human resources coordinators, human resources administrators and payroll officers.

Trainwest will provide you with the skills, knowledge and practices to get the job done.

You can get in touch with us on our contact form, by email, or by phone on 1300 938 411. The Trainwest team are always here to discuss your training requirements in Perth, regional WA or throughout Australia.