BSB20115 Certificate II in Business

What is the BSB20115 Certificate II in Business?

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Reccomended for: Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Adminstration assistant
  • Data entry operator
  • Office junior

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There are no prerequisites for this course.

Units of competency:

  • BSBWHS201 Contribute to the health and safety of self and others
  • BSBWOR203 Work effectively with others
  • BSBWOR202 Organise and complete daily work activities
  • BSBWOR204 Use business technology
  • BSBCUS201 Deliver a service to customers
  • BSBIND201 Work effectively in a business environment
  • BSBINM201 Process and maintain workplace information
  • BSBINM202 Handle mail
  • BSBITU201 Simple work processed documents using Word
  • BSBCMM201 Communicate in the workplace
  • BSBSUS201 Participate in environmentally sustainable work practices
  • BSBITU202 Create and use speadsheets using Excel

Self-paced learning: You receive hard copy learner guides and assessments to complete. It is your responsibility to return the completed assessments to Trainwest.

eLearning: All training is conducted online, through Trainwest’s eLearning portal. assessments are submitted directly through the eLearning portal. Hard copy learner guides can be purchased for an additional cost.

As a self-directed student, you receive ongoing remote support from Trainwest trainers. This is in the form of telephone and email communication. Face-to-Face training can be arranged at an additional fee.


  • $1500 Self-paced learning
  • $1000 eLearning (special for enrolments received prior to 30th March 2017)

Trainwest has interest free payment plans available for this qualification. For terms and conditions contact or 1300 938 411. A $500 deposit is required upon enrolment.